Surgical Applications Specialist
The Surgical Application Specialist (SAS) must manage territory by providing training support for Zeiss customers on the proper operation and use of Zeiss surgical products. The SAS will support clinical efforts, provide sales support, and train customers via surgical support which consists of monitoring surgery days, reviewing data collection, and import of data from ancillary clinical products. The SAS must be able to perform advanced troubleshooting, and supporting conferences and seminars as needed. The position demands extensive knowledge of related ophthalmic surgical procedures and how the ZEISS Surgical Suite can favorably impact patient outcomes and surgical flow. The goal of the SAS is to facilitate the optimal use of the instruments in the ZEISS Surgical Suite and to develop a powerful referral base for the product(s). Job Function:
Efficiently manage given territory by independently contacting customers, scheduling a high volume of on-site training appointments, making travel arrangements, and addressing customer inquiries. Deliver high-level, tailored training for physicians and staff in medical device operation and clinical applications with the ability to answer complex questions, identify and resolve issues in an exemplary manner. Conduct follow-up visits and monitor customer commitment using ZEISS Surgical Suite. Provide feedback to management and the Surgical Suite sales team. Possess and demonstrate in-depth knowledge of the surgical ophthalmic industry and competitive devices. Resourcefully manage on-site trainings within the United States when making travel arrangements and addressing customer needs. Demonstrate understanding of the Zeiss business culture, market demands and how to best leverage resources. Represent ZEISS in a professional and courteous manner. Work collaboratively with SAS in adjacent territories and regularly assist in the completion of on-site trainings in other territories as business needs require. Maintain and continually update product knowledge on all appropriate Carl Zeiss products. Communicate in a timely, respectful, and professional fashion with fellow SAS, managers, sales and marketing team members, field service engineers, and other in-house colleagues. Cultivate effective relationships with all to promote higher levels of customer satisfaction to be emulated by others. Work collaboratively with the marketing and surgical sales department to ensure that training materials reflect current and up-to-date features. Attend and support trade shows, conferences, exhibits, and seminars, as needed. Serve as the customer subject matter expert on the Surgical Suite technical/clinical issues. Frequently take ownership of difficult situations and follow through to resolution. Understand customer clinical needs to promote the growth of CZMUI by actively identifying and communicating sales leads and influencing purchasing decisions. Provide sales support as needed. Maximize the most efficient tools provided to independently perform necessary administrative tasks in a complete, accurate and timely manner without prompting. This includes but is not limited to scheduling, expense reports, CRM & Product Training Checklists. Demonstrate flexibility with territory realignment when the business environment changes. Other duties may include, but are not limited to, setup and instruction on Carl Zeiss equipment at conventions and/or seminars, and other management assigned projects. Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment laws. Job Requirements Monitor and support field training of new Surgical Application Specialists and Sales Representatives, both technically and administratively. Routinely provide feature improvement back to the product managers based on customer feedback and observations. Support management with resolving field issues. Develop training content and present lectures/workshops at conventions, seminars, and/or corporate meetings. Support training of Surgical Suite ancillary instruments for general ODX products if schedule permits. Minimum 5
years of experience in an ophthalmic surgical setting, ophthalmic industry, or comparable experience. Possesses in-depth knowledge of cataract surgery and IOL calculations, ocular anatomy and pathology as they relate to ophthalmic surgery. Must hold industry-standard credentialing. Requires effective communication skills and teaching ability to direct customers in a surgical environment. Stellar communications skills (written & verbal) and teaching ability to work with customers in challenging situations. Demonstrates exceptional judgment and decision-making with defined procedures and practices to determine appropriate answers. Medium-level skills in computers and accompanying software. (Microsoft Office--Word, Excel) Capacity to handle difficult situations and deal effectively and harmoniously with various personnel, internally and externally, at all levels. Must travel overnight and work occasional weekends. Well organized and capable of working independently with no supervision. Must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval. Requires valid driver's license and good driving record.
Salary Range:
$80K -- $100K
Minimum Qualification
Business Development, Healthcare ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Efficiently manage given territory by independently contacting customers, scheduling a high volume of on-site training appointments, making travel arrangements, and addressing customer inquiries. Deliver high-level, tailored training for physicians and staff in medical device operation and clinical applications with the ability to answer complex questions, identify and resolve issues in an exemplary manner. Conduct follow-up visits and monitor customer commitment using ZEISS Surgical Suite. Provide feedback to management and the Surgical Suite sales team. Possess and demonstrate in-depth knowledge of the surgical ophthalmic industry and competitive devices. Resourcefully manage on-site trainings within the United States when making travel arrangements and addressing customer needs. Demonstrate understanding of the Zeiss business culture, market demands and how to best leverage resources. Represent ZEISS in a professional and courteous manner. Work collaboratively with SAS in adjacent territories and regularly assist in the completion of on-site trainings in other territories as business needs require. Maintain and continually update product knowledge on all appropriate Carl Zeiss products. Communicate in a timely, respectful, and professional fashion with fellow SAS, managers, sales and marketing team members, field service engineers, and other in-house colleagues. Cultivate effective relationships with all to promote higher levels of customer satisfaction to be emulated by others. Work collaboratively with the marketing and surgical sales department to ensure that training materials reflect current and up-to-date features. Attend and support trade shows, conferences, exhibits, and seminars, as needed. Serve as the customer subject matter expert on the Surgical Suite technical/clinical issues. Frequently take ownership of difficult situations and follow through to resolution. Understand customer clinical needs to promote the growth of CZMUI by actively identifying and communicating sales leads and influencing purchasing decisions. Provide sales support as needed. Maximize the most efficient tools provided to independently perform necessary administrative tasks in a complete, accurate and timely manner without prompting. This includes but is not limited to scheduling, expense reports, CRM & Product Training Checklists. Demonstrate flexibility with territory realignment when the business environment changes. Other duties may include, but are not limited to, setup and instruction on Carl Zeiss equipment at conventions and/or seminars, and other management assigned projects. Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment laws. Job Requirements Monitor and support field training of new Surgical Application Specialists and Sales Representatives, both technically and administratively. Routinely provide feature improvement back to the product managers based on customer feedback and observations. Support management with resolving field issues. Develop training content and present lectures/workshops at conventions, seminars, and/or corporate meetings. Support training of Surgical Suite ancillary instruments for general ODX products if schedule permits. Minimum 5
years of experience in an ophthalmic surgical setting, ophthalmic industry, or comparable experience. Possesses in-depth knowledge of cataract surgery and IOL calculations, ocular anatomy and pathology as they relate to ophthalmic surgery. Must hold industry-standard credentialing. Requires effective communication skills and teaching ability to direct customers in a surgical environment. Stellar communications skills (written & verbal) and teaching ability to work with customers in challenging situations. Demonstrates exceptional judgment and decision-making with defined procedures and practices to determine appropriate answers. Medium-level skills in computers and accompanying software. (Microsoft Office--Word, Excel) Capacity to handle difficult situations and deal effectively and harmoniously with various personnel, internally and externally, at all levels. Must travel overnight and work occasional weekends. Well organized and capable of working independently with no supervision. Must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval. Requires valid driver's license and good driving record.
Salary Range:
$80K -- $100K
Minimum Qualification
Business Development, Healthcare ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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