Senior UX Researcher
I'm responsible for research that informs the strategy, design, and development of all our web and mobile products. I create understanding and empathy around user needs for the entire technology team. I work together with other UX designers, product managers, and engineers to create state of the art products and features. I help identify our customers' needs and pain points, to make strategic recommendations that help them advance their mobile app experiences. Responsibilities Drive the overall research process for Airship, exploring the needs, behaviors, emotions and motivations of our users through methods like usability testing, ethnography, logs analysis, surveys, interviews, and field visits. Design and conduct research that will help us create useful, usable, and delightful products and features for our customers. Lead the UX research discipline for the company, and will steward the best practices, methodologies, and processes for the rest of the UX design team to follow. Influence and inspire change at all stages of the product development process by delivering compelling, written, in-person and visual presentations on your findings. Build and manage Airship research panels of customers and prospects to provide ongoing feedback. You are self driven and able to manage multiple projects simultaneously. Requirements At least 6 years of relevant professional experience. BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science, a related field, or equivalent. A PhD is a strong plus. Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process. Deep experience conducting customer or prospect interviews, contextual field visits, and usability studies. Broad understanding of quantitative, behavioral analysis and statistical concepts.Experience integrating user research into product designs and design practices. Experience in crafting effective survey designs. Self-motivated and execution-oriented. Proven experience delivering work at a high level of quality in a dynamic, complex environment. Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing. You have good business sense; you understand how UX impacts business KPI's. Nice to have:
Workshop planning and facilitation experience. Energy and creativity are key characteristics that describe you and the work you do. About Airship At the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management. Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own -- with no ongoing developer support or app updates required. Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of customer experience, loyalty and monetization -- mobile app experience (MAX). Airship Benefits Summary Workplace Flexibility (Fully Remote Option)
WFH stipends
Medical, Dental, & Vision Insurance (PPO/HSA Options)
Mental Health Benefits
Open PTO Policy (take the time you need)
401(k) Retirement Plan w/a match
Stock Options
Professional Development Program ($1,750/year)
Mentorship Program
Employee Resource Groups
Culture Club
Supplemental Benefits (Life Insurance, Short/Long-Term Disability, Flexible Spending)
Parental Leave
Employee Assistance Program
Referral Bonus Program Disclaimer Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands and may be amended at any time at the sole discretion of the Employer.
Salary Range:
$80K -- $100K
Minimum Qualification
Design & UXEstimated Salary: $20 to $28 per hour based on qualifications.
Workshop planning and facilitation experience. Energy and creativity are key characteristics that describe you and the work you do. About Airship At the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management. Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own -- with no ongoing developer support or app updates required. Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of customer experience, loyalty and monetization -- mobile app experience (MAX). Airship Benefits Summary Workplace Flexibility (Fully Remote Option)
WFH stipends
Medical, Dental, & Vision Insurance (PPO/HSA Options)
Mental Health Benefits
Open PTO Policy (take the time you need)
401(k) Retirement Plan w/a match
Stock Options
Professional Development Program ($1,750/year)
Mentorship Program
Employee Resource Groups
Culture Club
Supplemental Benefits (Life Insurance, Short/Long-Term Disability, Flexible Spending)
Parental Leave
Employee Assistance Program
Referral Bonus Program Disclaimer Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands and may be amended at any time at the sole discretion of the Employer.
Salary Range:
$80K -- $100K
Minimum Qualification
Design & UXEstimated Salary: $20 to $28 per hour based on qualifications.
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